Roku Remote App Not Working: Error Codes & Troubleshooting Tips
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f you are a Roku user, you know that the Roku remote app can be an incredibly handy tool. Whether you’re using your smartphone to control your Roku TV or stream content on the go, the Roku remote app simplifies the process. However, there are times when things don’t go as planned, and the Roku remote app may stop working. If you’ve found yourself stuck with an app that’s not responding, don’t worry! In this guide, we’ll explore the most common error codes, troubleshooting steps, and tips to get your Roku remote app working again.
Why is the Roku Remote App Not Working?
Before diving into the troubleshooting steps, it’s essential to understand the potential causes of the Roku remote app not working. Here are some of the most common reasons:
- Network Connectivity Issues: The Roku remote app relies on a stable Wi-Fi connection to function. If there is a weak or unstable connection, the app might not work correctly.
- Outdated Software: An outdated version of the Roku remote app or Roku device firmware can cause issues, such as lag or failure to connect.
- Device Compatibility Problems: In some cases, your phone or Roku TV may not be fully compatible with the Roku remote app, which can cause functionality problems.
- App Bugs or Glitches: Sometimes, the Roku remote app can encounter bugs or glitches that cause it to freeze or crash unexpectedly.
- Server Issues: If Roku is experiencing server outages, the app may not work properly due to disruptions in service.
Once you have an idea of the potential causes, let’s explore some common error codes and troubleshooting tips to resolve the issue.
Common Error Codes in the Roku Remote App
When the Roku remote app stops working, it often displays an error code. These error codes can help you understand what’s causing the problem. Below are some common error codes you might encounter, along with possible fixes:
1. Error Code 012: “Unable to Connect to Roku Device”
Problem: This error occurs when the Roku remote app cannot establish a connection with your Roku device (TV or streaming player).
Solution:
- Check your Wi-Fi connection: Make sure both your Roku device and the smartphone with the Roku remote app are connected to the same Wi-Fi network.
- Restart the Roku device: Unplug your Roku device, wait for 10 seconds, then plug it back in.
- Restart the app: Close the Roku remote app and reopen it.
- Update the app and device: Ensure both the Roku remote app and your Roku device firmware are up to date.
2. Error Code 016: “Network Not Found”
Problem: This error appears when the Roku remote app fails to find your Roku device on the network.
Solution:
- Check your network: Ensure your Wi-Fi network is working correctly. Try using other apps or websites to verify your internet connection.
- Reboot your router: Sometimes, restarting your router can fix network-related issues.
- Ensure correct network settings: Confirm that your Roku device is connected to the correct Wi-Fi network.
3. Error Code 003: “Roku App Not Responding”
Problem: This error usually happens when the Roku remote app becomes unresponsive, freezing or refusing to work properly.
Solution:
- Force close the app: On your phone, force-close the Roku remote app and reopen it.
- Clear cache: Clear the app’s cache by going to your phone’s settings > Apps > Roku remote app > Clear Cache.
- Reinstall the app: If the app is still unresponsive, try uninstalling it and reinstalling it from the App Store or Google Play Store.
4. Error Code 017: “Roku Remote App Crashing”
Problem: This error occurs when the Roku remote app crashes or force closes unexpectedly.
Solution:
- Update the app: An outdated app can cause crashes. Go to the App Store or Google Play Store and make sure the app is updated to the latest version.
- Clear app data: Sometimes, app data gets corrupted. Clearing it might help fix the crash. Go to your phone’s settings, find the Roku remote app, and select Clear Data.
- Free up device storage: If your phone is low on storage, it may cause apps to crash. Try freeing up space by deleting unnecessary files or apps.
5. Error Code 018: “Roku Device Not Found”
Problem: The app is unable to locate your Roku device, and this error message pops up when trying to connect.
Solution:
- Check device power: Make sure your Roku device is powered on and connected to your TV.
- Check network connection: Ensure both the Roku device and your phone are on the same Wi-Fi network.
- Restart both devices: Restart your Roku device and your phone to refresh the connection.
Troubleshooting Tips for the Roku Remote App
If you’re experiencing issues with the Roku remote app, try these troubleshooting steps to resolve common problems:
1. Ensure Both Devices Are on the Same Wi-Fi Network
One of the most common reasons the Roku remote app won’t work is when the Roku device and your smartphone are not on the same Wi-Fi network. Both devices need to be connected to the same network for communication.
Solution:
- Double-check your Wi-Fi settings on both the Roku device and your phone.
- Ensure the Roku device is connected to the correct Wi-Fi network and that your phone is connected to the same one.
2. Check for App and Device Updates
Outdated software can cause issues with the Roku remote app. To avoid bugs and improve performance, ensure both the Roku app and the Roku device have the latest updates.
Solution:
- Go to the App Store or Google Play Store and check if an update for the Roku remote app is available.
- On your Roku device, go to Settings > System > System Update to check for any available updates.
3. Restart the Roku Device and App
Sometimes, a simple restart can solve many problems. This refreshes the network and the app, allowing for better communication between devices.
Solution:
- Unplug your Roku device from the power source, wait 10 seconds, and plug it back in.
- Close the Roku remote app and open it again to refresh the connection.
4. Reinstall the Roku Remote App
If the Roku remote app is still not working, consider uninstalling and reinstalling it. This will ensure you have a fresh version of the app without any corrupted files or settings.
Solution:
- Uninstall the Roku remote app from your phone.
- Restart your phone.
- Go to the App Store or Google Play Store and reinstall the app.
5. Check Your Internet Connection
A weak or intermittent internet connection can prevent the Roku remote app from working properly. Ensure your network is stable and fast enough to handle streaming and remote control commands.
Solution:
- Test your Wi-Fi connection by opening other apps or websites.
- Try rebooting your router to improve your connection.
- If the issue persists, consider switching to a different Wi-Fi network or using mobile data.
6. Free Up Storage on Your Device
If your phone has too many apps or files, it might not have enough storage to run the Roku remote app smoothly.
Solution:
- Check the available storage on your phone.
- Delete unnecessary apps or files to free up space.
- Reboot your phone after freeing up space to improve app performance.
Preventive Measures to Avoid Future Issues
While troubleshooting can help fix the Roku remote app not working, here are a few preventive tips to avoid future problems:
- Keep Your App and Device Updated: Always ensure that the Roku remote app and your Roku device are running the latest versions.
- Regularly Restart Devices: Restarting both the Roku device and your smartphone periodically can help keep everything running smoothly.
- Monitor Your Network: A stable internet connection is key for the Roku remote app to work. Make sure your Wi-Fi network is functioning well.
- Free Up Storage: Regularly check your phone’s storage and clear unnecessary data to prevent crashes and slow performance.
Conclusion
The Roku remote app is a convenient tool for controlling your Roku device, but like any app, it can encounter issues from time to time. Whether you’re facing error codes, connectivity issues, or app crashes, the troubleshooting tips and solutions shared in this guide should help you resolve common problems. By keeping your app and Roku device updated, ensuring your internet connection is stable, and following the preventive measures, you can avoid most problems and enjoy seamless streaming.
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